Our searchable FAQs have many of our most commonly asked questions.
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Customer Service Team

Our dynamic Customer Service Team, Susan (pictured left), Amanda (pictured middle) and Colleen (pictured right) and are here to help Advisors and customers
Monday-Friday, 8:30-4:30 Central Time.

Customer Support: We appreciate your patience as we protect the health and safety of our team. To help us get back to you as quickly as possible, please follow these guidelines:

  • If your issue is extremely time sensitive, please call and include your order number in your voicemail. If you leave us a voicemail, there is no need to send an email, we will address phone calls first.
  • For non-urgent issues, please email and at this time, expect at least a 48-hour turnaround for email messages. If you have emailed, we will respond as quickly as possible. Please refrain from emailing twice about the same issue.
  • Please Note: shipping times are delayed as we also protect the safety of our operations team. You will receive a shipment notification email when you order ships.


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Creative Memories
1100 Stearns Dr
Suite #100

Sauk Rapids, MN 56379
[email protected]