Our searchable FAQs have many of our most commonly asked questions.
Click the image on the right to check them out!
- Warranty and Returns
- Contact Us:
- Questions about Custom Products (Digital Products): Digital@CreativeMemories.com
- General Questions: CustomerService@CreativeMemories.com
- Submit a Product Suggestion via email: CMProductSuggestion@CreativeMemories.com
- Shipping rates. In-house processing times are usually 1-3 business days for in-stock items.
- Info on the Advisor opportunity
- Find an Advisor near you
- Digital software support from the former company (transferred to Forever in 2013). You can learn more and find FAQs on their site.
WE ARE HERE TO HELP!
Our dynamic Customer Service trio, Susan (pictured left), Erin (pictured center) and Pam (pictured right), are here to help Advisors and customers
Monday-Friday, 8:30-4:30 Central Time.
Customer Support: We appreciate your patience as we protect the health and safety of our team. To help us get back to you as quickly as possible, please follow these guidelines:
- If your issue is extremely time sensitive, please call and include your order number in your voicemail. If you leave us a voicemail, there is no need to send an email, we will address phone calls first.
- For non-urgent issues, please email and at this time, expect at least a 48-hour turnaround for email messages. If you have emailed, we will respond as quickly as possible. Please refrain from emailing twice about the same issue.
- Please Note: shipping times are delayed as we also protect the safety of our operations team. You will receive a shipment notification email when you order ships.
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Creative Memories
640 60th Street South
St. Cloud, MN 56301
CustomerService@creativememories.com
320-281-1424