Shipping and Handling

 
In Canada, we ship to all Provinces with the exception of Quebec. If you'd like to ship to a location in the United States, please visit www.creativememories.com. If you are located in the United Kingdom or New Zealand, we have product distributors in both locations you are welcome to contact:

United Kingdom:
Sharon Oliver: [email protected]
New Zealand, North Island:
Sarolta Bernhard [email protected]
New Zealand, South Island:
Lesley Schofield [email protected]
 
We use UPS for all shipping destinations. Our CM system requires a physical shipping address at the time of order.  You may include a PO box if it is accompanied by a physical shipping address. *See example below:
123 Street S., PO box 456, Anytown, MN

Shipping rates are based on the shippable item subtotal (digital artwork does not contribute to the subtotal to determine ship rates).
 
Ground is the only option available at this time for Canadian residents
 

Shipping Rate Chart. Canadian Provinces. Sales Amount 0-$75 Ground $9.95 Sales Amount $76-$175 Ground $19.95 Sales Amount $176-$350 Ground $27.95 Sales Amount $350-$600 Ground $31.95 Sales Amount $601+ Ground FREE Canadian Territories Sales amount 0-$75 Ground $27.95 Sales Amount $76-$175 Ground $37.95 Sales Amount $176-$350 Ground $45.95 Sales Amount $351-$600 Ground $49.95 Sales amount $601+ Ground FREE.

 

SHIPPING TIME

Ground Shipping 
Currently, orders are leaving the warehouse in 2-3 business days. Business days are Monday–Friday, excluding federal holidays within the United States. 

Please note: If you order Photo Prints, a Custom Cover, Album, Refill Pages, Calendar or Spine with other products, all items will ship together.

Shipping notice:

  • Orders with Photo Prints or Custom Foiled Spines: Please allow 3-5 business days of processing time.
  • Orders with Custom Album Covers, Albums, Refill Pages or Custom Wall Calendars: These products follow a bi-weekly production schedule (deadline every other Sunday at 11:59 pm CT — view the shipping schedule here) so you’ll want to allow extra time for processing.

    Please choose your shipping option at checkout with these additional processing times in mind.

 

Free Shipping
Creative Memories offers Advisors and customers free standard ground shipping on retail orders over $601 (before any taxes and/or fees).Shipping discounts, if applicable, will be applied automatically during checkout based on the shippable item subtotal. Digital artwork is not included in the subtotal to determine ship rates.