Sharon Oliver: [email protected]
New Zealand, North Island:
Sarolta Bernhard [email protected]
New Zealand, South Island:
Lesley Schofield [email protected]
Currently, orders are leaving the warehouse in 2-3 business days. There are two trucks each week to Canada, leaving Tuesday and Thursday, so if you'd like to make a particular shipment, please have your order in the night before. Business days are Monday–Friday, excluding federal holidays within the United States.
Please note: If you order Photo Prints, a Custom Cover, Album, Refill Pages, Calendar or Spine with other products, all items will ship together.
- Orders with Photo Prints or Custom Foiled Spines: Please allow 3-5 business days of processing time.
- Orders with Custom Album Covers, Albums, Refill Pages or Custom Wall Calendars: These products follow a bi-weekly production schedule (deadline every other Monday starting at 6:30AM CT — view the shipping schedule here) so you’ll want to allow extra time for processing.
Please choose your shipping option at checkout with these additional processing times in mind.
Creative Memories offers Advisors and customers free standard ground shipping on retail orders over $601 (before any taxes and/or fees).Shipping discounts, if applicable, will be applied automatically during checkout based on the shippable item subtotal. Digital artwork is not included in the subtotal to determine ship rates.